HomeheadlineBlackBerry services restored, RIM founder apologizes (VIDEO)
October 13, 2011
BlackBerry services restored, RIM founder apologizes (VIDEO)
BlackBerry services have finally been restored after several days of outages throughout the world. Research In Motion founder Mike Lazaridis, whose company makes the popular brand of smartphones, apologized for the system failure in a news conference Thursday afternoon. Lazaridis said it was the first outage in 18 months and the largest his company had ever suffered.
But he also warned that the disruptions could continue. Lazaridis said there may be delays in delivering instant messages and emails due to a backlog built up during the four-day outage.
The problem was caused when a system crash in a network center spilled over and caused what Lazaridis called a ripple effect throughout BlackBerry’s entire system. RIM is inspecting why its network didn’t come back on line faster.
“I’d like to give you an estimated time of full recovery around the world – but I cannot do this with certainty at this time,” he said on the YouTube video.
RIM suggests users pull their batteries and do a full reboot to help get it back on line faster.